Shipping Policy

Handmade canvases are a complex product to make, even more so with additional framing. We aim to produce the best quality for our customers. This means that occasionally orders can take up to 10 days to make. we ask that you give up to 14 days from the date of the order to delivery for UK residents. 18 days for EU. 25 days for the rest of the world.

Thank you very much for your patience and understanding!


WHERE CAN I FIND MY TRACKING NUMBER?

Tracking numbers are sent out via email once your order is processed. We work to make this available to you within 10 days, but as each artwork is made to order, please allow up to 10 days for your tracking number before getting in contact.
If you still have not yet received your tracking number by email after 10 days, please do not hesitate to get in contact with us using our Contact Us page for an update.


WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

Orders not containing New Designs: 7-10 days
Orders containing New Designs: 10-13 days

Delivery times vary depending on your location.
UK 2-4 days
EU 5-7 days
World 10-14 days


WHY HASN’T MY TRACKING UPDATED?


U.K. customers:
If it’s been over 3 days since your tracking status changed, fill out our Contact Us Form and include your order number.

International customers:
When shipping internationally, it’s common for tracking to stop updating for several days. If your expected order date has passed, please let us know on our Contact Us Form.


MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT


Fill out our Contact Us Form with your order number, and we’ll look into it for you.


THERE’S SOMETHING WRONG WITH MY ORDER


Fill out our Contact Us Form with your order number.


RETURNS & EXCHANGES


MY ORDER HAS ARRIVED, BUT IT'S DAMAGED

On the rare occasion when damage occurs, we strive to ensure that your collection and replacement are organised immediately and shipped back out to you on a priority service without any fuss. Just Contact Us.


HOW DO I RETURN AN ITEM?


Head over to our Contact Us page and get in contact. We honour our guarantee of a full refund with no fuss, we only ask for full disclosure of why you're discontent with the product, and if you have any suggestions for improvements.

UK customers: We process your free returns label and email it to you within 48hrs. Afterwards, just drop it off at any one of our courier's 5000 nationwide ParcelShops. They are open early until late, 7 days a week, and 92% of people live within 2 miles of a ParcelShop. Just send it off when you can!

International customers: Unfortunately we are currently unable to offer free returns to our international customers. We are working very hard to expand this service to more countries. But if you can just get your package back to us, we'll take care of everything else!


HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?


We typically process returns/exchanges within 48 hours upon receiving your package.


WHAT IS YOUR RETURNS POLICY?


Returns are accepted on all undamaged/unwashed items within 3 months of purchase (90 days). Canvases with pet hair are not eligible for refund or exchange, so please be mindful of your furry friend getting jiggy with the fabric.

For details on refunds, please visit our Refund Policy page.


CUSTOM MADE DESIGNS


Customers can request edits of the products or canvasing/printing of their own images. For those using this service, sorry, but we can't accept returns or exchanges for custom made canvases. We can only honour exchanges if the canvas arrived damaged, or didn't arrive at all.


INTERNATIONAL CUSTOMERS


WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?


Due to our licensing agreements, some of our licensed products are limited to select countries.

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries! If you cannot select your country when checking out, fill out our Contact Us Form and we will let you know if we are able to ship to your address.


HOW LONG WILL MY ORDER TAKE TO ARRIVE?


Shipping times vary depending on your country of residence.
Delivery times vary depending on your location.
UK 2-4 days
EU 5-7 days
World 10-14 days


WILL I NEED TO PAY DUTIES AND TAXES?


You may be required to pay duties and taxes depending on the laws of your country of residence.