Refund Policy

LOVE IT OR YOUR MONEY BACK

LAX MURAL promises a no-fuss free returns guarantee. We pride ourselves in our product, so we are not satisfied unless you are!

If we have managed to fall short on your expectation, first of all, please accept our sincere apologies, we will strive to be better. Please don't hesitate to get in contact through our Contact Us page.

 

WHAT IS YOUR REFUND POLICY?

Returns are accepted on all undamaged/unwashed items within 3 months of purchase (90 days). Canvases with pet hair are not eligible for refund or exchange, so please be mindful of your furry friend getting jiggy with the fabric.

 

RETURNS & EXCHANGES

MY ORDER HAS ARRIVED, BUT IT'S DAMAGED

On the rare occasion when damage occurs, we strive to ensure that your collection and replacement are organised immediately and shipped back out to you on a priority service without any fuss. Just Contact Us.

 

HOW DO I RETURN AN ITEM?

Head over to our Contact Us page and get in contact. We honour our guarantee of a full refund with no fuss, we only ask for full disclosure of why you're discontent with the product, and if you have any suggestions for improvements.

UK customers: We process your free returns label and email it to you within 48hrs. Afterwards, just drop it off at any one of our courier's 5000 nationwide ParcelShops. They are open early until late, 7 days a week, and 92% of people live within 2 miles of a ParcelShop. Just send it off when you can!

International customers: Unfortunately we are currently unable to offer free returns to our international customers. We are working very hard to expand this service to more countries. But if you can just get your package back to us, we'll take care of everything else!

 

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

CUSTOM MADE DESIGNS

Customers can request edits of the products or canvasing/printing of their own images. For those using this service, sorry, but we can't accept returns or exchanges for custom made canvases. We can only honour exchanges if the canvas arrived damaged, or didn't arrive at all.

 

INTERNATIONAL CUSTOMERS

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries! If you cannot select your country when checking out, fill out our Contact Us Form and we will let you know if we are able to ship to your address.


HOW LONG WILL MY ORDER TAKE TO ARRIVE?


Shipping times vary depending on your country of residence.
Delivery times vary depending on your location.
UK 2-4 days
EU 5-7 days
World 10-14 days

For more details on shipping and delivery, please visit our Shipping Policy page.


WILL I NEED TO PAY DUTIES AND TAXES?


You may be required to pay duties and taxes depending on the laws of your country of residence.